Fusion Markets
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Fusion Markets
General FAQs
22
What are the non-farm payrolls? Why does it talk about farms?
Market Rollovers and what to expect (NZD rollover)
Dividends
Is there a way to see an aggregation of the balance of all of my accounts together?
Institutional price Feed
View all 22
Templates
39
For clients that reach out and tells us a trade was opened accidentally or was not opened by themselves
GDPR Issue email request from Clients
Price Comparison between Brokers
5 top tools for Traders
Response for 4.1 Significant Benefits (Fusion Markets is authorised to “make a market” )
View all 39
Updates
18
Fusion 5yr Anniversary Rebate
CLIENT REQUESTING FOR EMAIL ADDRESS CHANGE - Not applicable
Clients from Spain
[ACTION REQUIRED] Please confirm your verification email
Why enabling Multi-Factor Authentication (MFA) important?
View all 18
Payments and Withdrawals
51
Deposits
Withdrawals
Transfer
DragonPay
ThunderXPay
View all 51
Partnership Program / Bonuses / Promotions
11
New IB Portal (FAQs) & Processes
Refer a Friend
Introducing Broker
Affiliates
Partner's Portal
View all 11
Blocked Countries
6
Blocked Country - Palestine
Russia and Ukraine Update
How come you do not accept clients from my place? I am in Ontario, and we are allowed to trade here using a different broker.
ECP Client Queries
US Citizen in non-blocked countries
View all 6
Regulators / Liquidity / Tax
24
VFSC License
VFSC Leverage
What is the negative balance protection? Can I get access to this as a wholesale client or as a client of the VFSC license?
Are the regulations of Fusion AU different from Fusion EN?
Can we change ASIC retail leverage?
View all 24
Corporate Accounts - KYB and LAB App
14
Guidelines in Opening a Trust/Corporate Account
Corporate Account Creation - All docs must be uploaded
LAB APP Docs
UK Corporate Account Requirement:
UK Corporate Account (LAB)
View all 14
Videos
5
MT4 Videos
MT5 Videos
cTrader videos
TradingView Video Links
cTrader Videos
MAM/PAMM
7
MAM/PAMM
What’s the login for my MAM account?
MAM servers
FIX API
What are the requirements for the MAM/PAM account application?
View all 7
Calculation Formula & Samples
8
Profit and Loss
Margin Requirement
Calculation Sample
What is my margin requirement for 2.6 lots of XAGUSD, base currency AUD 1:100 leverage?
How much per pip am I doing if I trade 0.6 GBPAUD?
View all 8
MT4/MT5
106
Invalid Account Error
What does the error “Not Enough Money” mean?
What does “Trade Context is busy” mean?
What is the time zone shown in the MT4 Terminal?
Why is the time zone on MT4 using GMT+3?
View all 106
Products and Account Types
30
Products We Offer
Commission Rates on Zero Account
Contract Specifications
What are Share CFDs?
Why is your index price different from the normal price I see or futures price. Is it Cash or Futures?
View all 30
Leverage
11
Leverage
NEW Leverage for HKD and DKK
Can you lower my leverage?
Can you make my leverage higher up to 1:1000?
What is the difference on 1:100 & 1:200 Leverage and on the account type Classic & ECN, if I start depositing USD1,000.00?
View all 11
Trading Questions
63
What’s the difference between buy limit orders vs buy stop orders?
A “buy limit” order on a sell position wasn’t executed, but the price on the chart looks to have reached it. Why?
To add/modify stop loss or profit target:
To disable stop loss or profit target:
To close an open trade:
View all 63
Swaps
20
Why are swaps moving all the time? Why can’t they be fixed?
What are swaps? How do you calculate them?
Why did I get charged triple the amount of swaps?
What is the currency being used in calculating my swap rates? What currency is it based on? For example, USDJPY and my account current are AUD?
If the Australian interest rate is higher than it is in the US, why am I charged swaps when buying AUDUSD?
View all 20
Webtrader
4
Since I am using Mac, I can only use the web trader to do my virtual trading (demo account) - I just wish to know if I am missing some pairs or the only available pairs for demo purposes are those that I see- 7 AUD pairs, and other 6 from F
How to Log in to Webtrader?
Other features of a Fusion Markets MT4 WebTrader
Webtrader Query:
Trade Investigation
2
I want my trade investigated. Can you help me?
How to investigate a trade:
Fusion+ CopyTrading
34
Clients asking links with automated system in copy trading
How we calculate performance on Client Performance page in the HUB
Fusion+Performance Fee Charges Inquiry
Would it be possible to be affiliate to someone else on fusion+?
Fusion+ Enabling Copy Trading
View all 34
Migration
4
Do I have to migrate to the Vanuatu license (non-AU client), or can I use this and stay?
Account Migration
ASIC Countries - FM AU Hub
Changing Address from Thailand to Australia
Fusion Hub Features
23
How to enable 2FA for the clients
Fusion Markets hub Features on trading Central
Performance on the hub
My Performance Calculation (Hub)
Do you have an economic calendar available?
View all 23
About Fusion
22
Where is it regulated? What kind of audits are performed yearly?
Why is your ranking in wiki fx is very low??
Why should I open an account with Fusion?
Why should I open an account with Fusion?
Where are you based?
View all 22
Fusion Pricing
1
Where does your pricing come from?
VPS and VPN
17
Difference between VPS and VPN
VPS Specs (From Chris H.)
VPS lots reimbursement guide
What is VPS? Should I get one?
Will VPS run if the device is off?
View all 17
Spiels
4
Spiel – Answering the phone
Outbound Call Spiel
Guide to furious clients & What to do in an outage
Guide to furious clients
Glossary
5
Glossary
What is Stop Loss and Take Profit?
Margin call
What is Balance, equity, margin, free margin and margin level mean?
What is a dealing desk?
Emergency & Escalation Process
5
Emergency Protocol - FM
Escalation Decision Process
Email Escalation Guide - Email Distro
Escalation Process and Format
IDR (ASIC Complaint) Master Guide
Rachel Yeo FFU Email Drips
3
Lead 1 to 3 Email Drips
Lead 2
Approved Status
Products
0
Applications - KYC Guide and FAQs
93
KYC Email Templates
KYC Application Verification Process Master Guide
How to verify proof of identity (PoI)
How to verify proof of address (PoA)
Name Mismatch FAQ
View all 93
FM cTrader
46
What’s the difference between cTrader and MT4/MT5?
How do I install the indicator/EA on cTrader?
How do I connect my VPS for cTrader?
How do I install ctrader on android, iphone and webtrader?
cTrader is not responding/disconnecting
View all 46
DupliTrade and MyFxBook
5
Dups
Linking of accounts to Duplitrade
Duplitrade Autotrade
Connecting Nth account to their first account that is linked to Duplitrade
Can Clients use a single account to send signals in all of these services - Fusion+, MyFxbook and Duplitrade.
Lot Size/ Volumes
5
What is the maximum lot size I can trade with you?
What is the minimum trade size?
The lots in the Fusion+ tab will refresh every cycle.
Enquiry regarding trading larger lot sizes (more than 100 lots for high volume trade) and if commission is negotiable.
Lot size equivalent to Emini Future
Commissions
8
How much are your commissions?
Why is the USD and AUD commission rate both $4.50?
Your commission rates are different from other currencies?
Why commission is charged 0.05 rather than 0.045 for 0.01 lot size?
Update on commission-free trades off to AU retail clients
View all 8
ASIC/Retail Clients (FM AU)
8
I am a "Retail" client under ASIC, what is the maximum leverage I can have?
.r Symbols (FM-AU retail)
Countries that are NOT allowed to migrate to ASIC
What is RG227 QUIZ?
Are the regulations of Fusion AU different from Fusion EN?
View all 8
Account Types
5
Demo Account
Why do you call your account “The ZERO”?
I chose The Classic Account. Can I change to The Zero account later?
How is your spread being calculated on a Classic account?
What is the difference between the Classic and the Zero account?
Trading Strategy
1
Trading Strategy
Fusion Pro
10
Pro Account Quiz
Upgrade to PRO – taking quiz
Pro Client Upgrading
Account being moved from Pro to Retail
Experience Test Uploads (ASIC Pro apps)
View all 10
Fusion Products
6
Forex
Metals
Index CFDs
Commodities
Crypto CFDs
View all 6
Trading View
16
TradingView Account Query: The client cannot find Fusion Markets in TradingView
Are commissions different on TradingView?
Trading View FAQS
Does TradingView have an automated trading solution?
Swap rate on Trading View
View all 16
CBroker
2
How to generate report from Cbroker
Common cTrader Questions
Trading
General
0
Calculations
0
Client Portal
Managing Account
0
Navigation (Client Portal)
0
Accounts
Seychelles Migration
0
Partners_1
0
Institutional
0
Applications
0
Types
0
Fees and Charges
0
Deposits/Withdrawals
1
Fixed and floating rates in Crypto deposits (internal only)
Platforms
Trader Evolution
0
MetaTrader 4
3
Installing an EA on MT4 Desktop
What time zone is Global Prime’s server?
Back Up MT4 files
General
Partners
0
Company Information
1
Is Global Prime an ECN broker?
Information collected
Privacy policy
0
Opt-out policy
0
Gifts and coupons
Coupons
0
Help Desk Software
by Freshdesk