For clients that reach out and tells us a trade was opened accidentally or was not opened by themselves   

Use Canned Responses below  

We understand you believe this trade was not authorized by yourself or opened accidentally. We want to assure you that this trade should be handled in any way you see fit, closing this trade WILL NOT have any impact on the investigation carried out by our Team. If you wish to reduce losses or exposure you can close this trade at any time, additional losses incurred by holding this trade from this point forward will not be taken into consideration by Fusion and will be automatically ruled void if any form of compensation is to be offered.