CLIENT REQUESTING FOR EMAIL ADDRESS CHANGE - WE CAN NO LONGER CHANGE EMAIL ADDRESS FOR NOW
>please raise to Ops and cc Amal if client wish to change their email
1.Clients requesting to change email (Brazil IP)
-ask for a selfie and ensure the selfie link will be sent to the email registered on their hub (if the client requested to change their email - raise to Ops and cc Amal) NEVER SEND THE SELFIE LINK TO AN EMAIL NOT REGISTERED ON THE HUB
2. Clients requesting to change pw
-tell the client to go to their hub login page and click on reset password. NEVER SEND A RESET PASSWORD LINK
3. Track all clients on the product cheat sheet (Email Add Change Request tab)
Note: Please acknowledge once read and understood. If you have questions, kindly let me know.