Application Process for:


  1. New account application
  2. Additional account request
  3. Sumsub recheck



IMPORTANT: Make sure you use the latest version!


1) New process with clients that submitted forged documents

  • For new applications, if the client provides a forged document. Action is to reject and ask for an alternative document and a selfie.
  • If the client provides a 2nd forged document. We will terminate the onboarding process and add them to the blocklist.
  • For existing clients – please refer to KYC team for manual review.

 

2) Changing personal details

  • To address any confusion, client requesting changes to their personal details must correctly answer their secret question and pass a selfie verification.
  • If they are unable to answer their security question, complete a selfie verification and ask them to setup a new secret question/answer.

 

3) KYB application documents required:

  • Please refer to the table below.
  • Sumsub KYB application has been updated to reflect the change.

 

 

Current

Proposed

Comments

Company/Corporate

 

Certificate of Incorporation

Certificate of Incorporation

 

 

Article of Association

Removed

Required info can be satisfied by Director and Shareholder Register

 

The list of members/directors./shareholders

Director and Shareholder Register

 

 

ID + POA

ID + POA

 

 

LEI number

LEI number

only for ASIC clients

Trust Account

 

Certificate of Incorporation

Certificate of Incorporation

 

 

Article of Association

Removed

Required info can be satisfied by Director and Shareholder Register

 

The list of members/directors./shareholders

Director and Shareholder Register

 

 

ID + POA

ID + POA

 

 

Trust Deed

Trust Deed

 

Self Managed Super Fund (ASIC Only)

 

Trust Deed

Trust Deed

 

 

ID + POA

ID + POA

 

 

ASIC Extract

ASIC Extract

 

 

Certificate of Incorporation

Removed

Required info already contained in ASIC Extract

 

4) KYC Master Guide + Line 2 Review Guide

  • Both guides have been updated with above changes. Please familiarise yourself with the content. Refer to the changelog on page 1 for quick reference.

 

5) Selfie requests from Funding team

  • Once the client completes the selfie photo, please verify if it’s a positive or negative match with their existing photo ID on file and pass on this information back to Funding since they do not have Sumsub access.
  • All CS agents now have access to view selfie photos on Sumsub.

 

6) ECP queries

  • For all ECP application and queries, please escalate to both Xavier and Graham to address.