Emergency & Escalation Process
With the downtime experienced overnight, we want to change the protocol for how critical events are handled. What is a critical event? ...
Tue, 12 Sep, 2023 at 3:14 PM
Here's the process we will be following in cases of Emergency Escalation specifically in the Night Shift where our AU counterparts are already out of ...
Mon, 19 Sep, 2022 at 11:02 PM
Concerns Department FM Email addresses: Payments/Withdrawals Funding team funding@fusionmarkets.com Trade Investigations/Hub/Account/Web issues ...
Mon, 8 Jan, 2024 at 5:30 PM
Before we escalate a problem, please ensure that you’ve replicated the issue on your end. If it's a technical issue, please make sure that the b...
Fri, 9 Jul, 2021 at 9:20 PM
Effective January 1st 2024, All complaints from either VFSC and ASIC should be tagged accordingly by using the tags below: Complaints - Funding (ASIC) ...
Mon, 2 Sep, 2024 at 3:52 AM