Fusion Markets

General FAQs 22

• What are the non-farm payrolls? Why does it talk about farms?
• Market Rollovers and what to expect (NZD rollover)
• Dividends
• Is there a way to see an aggregation of the balance of all of my accounts together?
• Institutional price Feed

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Templates 39

• For clients that reach out and tells us a trade was opened accidentally or was not opened by themselves
• GDPR Issue email request from Clients
• Price Comparison between Brokers
• 5 top tools for Traders
• Response for 4.1 Significant Benefits (Fusion Markets is authorised to “make a market” )

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Updates 18

• Fusion 5yr Anniversary Rebate
• CLIENT REQUESTING FOR EMAIL ADDRESS CHANGE - Not applicable
• Clients from Spain
• [ACTION REQUIRED] Please confirm your verification email
• Why enabling Multi-Factor Authentication (MFA) important?

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Payments and Withdrawals 51

• Deposits
• Withdrawals
• Transfer
• DragonPay
• ThunderXPay

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Partnership Program / Bonuses / Promotions 11

• New IB Portal (FAQs) & Processes
• Refer a Friend
• Introducing Broker
• Affiliates
• Partner's Portal

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Blocked Countries 6

• Blocked Country - Palestine
• Russia and Ukraine Update
• How come you do not accept clients from my place? I am in Ontario, and we are allowed to trade here using a different broker.
• ECP Client Queries
• US Citizen in non-blocked countries

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Regulators / Liquidity / Tax 24

• VFSC License
• VFSC Leverage
• What is the negative balance protection? Can I get access to this as a wholesale client or as a client of the VFSC license?
• Are the regulations of Fusion AU different from Fusion EN?
• Can we change ASIC retail leverage?

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Corporate Accounts - KYB and LAB App 14

• Guidelines in Opening a Trust/Corporate Account
• Corporate Account Creation - All docs must be uploaded
• LAB APP Docs
• UK Corporate Account Requirement:
• UK Corporate Account (LAB)

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Videos 5

• MT4 Videos
• MT5 Videos
• cTrader videos
• TradingView Video Links
• cTrader Videos

MAM/PAMM 7

• MAM/PAMM
• What’s the login for my MAM account?
• MAM servers
• FIX API
• What are the requirements for the MAM/PAM account application?

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Calculation Formula & Samples 8

• Profit and Loss
• Margin Requirement
• Calculation Sample
• What is my margin requirement for 2.6 lots of XAGUSD, base currency AUD 1:100 leverage?
• How much per pip am I doing if I trade 0.6 GBPAUD?

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MT4/MT5 106

• Invalid Account Error
• What does the error “Not Enough Money” mean?
• What does “Trade Context is busy” mean?
• What is the time zone shown in the MT4 Terminal?
• Why is the time zone on MT4 using GMT+3?

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Products and Account Types 30

• Products We Offer
• Commission Rates on Zero Account
• Contract Specifications
• What are Share CFDs?
• Why is your index price different from the normal price I see or futures price. Is it Cash or Futures?

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Leverage 11

• Leverage
• NEW Leverage for HKD and DKK
• Can you lower my leverage?
• Can you make my leverage higher up to 1:1000?
• What is the difference on 1:100 & 1:200 Leverage and on the account type Classic & ECN, if I start depositing USD1,000.00?

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Trading Questions 63

• What’s the difference between buy limit orders vs buy stop orders?
• A “buy limit” order on a sell position wasn’t executed, but the price on the chart looks to have reached it. Why?
• To add/modify stop loss or profit target:
• To disable stop loss or profit target:
• To close an open trade:

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Swaps 20

• Why are swaps moving all the time? Why can’t they be fixed?
• What are swaps? How do you calculate them?
• Why did I get charged triple the amount of swaps?
• What is the currency being used in calculating my swap rates? What currency is it based on? For example, USDJPY and my account current are AUD?
• If the Australian interest rate is higher than it is in the US, why am I charged swaps when buying AUDUSD?

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Webtrader 4

• Since I am using Mac, I can only use the web trader to do my virtual trading (demo account) - I just wish to know if I am missing some pairs or the only available pairs for demo purposes are those that I see- 7 AUD pairs, and other 6 from F
• How to Log in to Webtrader?
• Other features of a Fusion Markets MT4 WebTrader
• Webtrader Query:

Trade Investigation 2

• I want my trade investigated. Can you help me?
• How to investigate a trade:

Fusion+ CopyTrading 34

• Clients asking links with automated system in copy trading
• How we calculate performance on Client Performance page in the HUB
• Fusion+Performance Fee Charges Inquiry
• Would it be possible to be affiliate to someone else on fusion+?
• Fusion+ Enabling Copy Trading

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Migration 4

• Do I have to migrate to the Vanuatu license (non-AU client), or can I use this and stay?
• Account Migration
• ASIC Countries - FM AU Hub
• Changing Address from Thailand to Australia

Fusion Hub Features 23

• How to enable 2FA for the clients
• Fusion Markets hub Features on trading Central
• Performance on the hub
• My Performance Calculation (Hub)
• Do you have an economic calendar available?

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About Fusion 22

• Where is it regulated? What kind of audits are performed yearly?
• Why is your ranking in wiki fx is very low??
• Why should I open an account with Fusion?
• Why should I open an account with Fusion?
• Where are you based?

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Fusion Pricing 1

• Where does your pricing come from?

VPS and VPN 17

• Difference between VPS and VPN
• VPS Specs (From Chris H.)
• VPS lots reimbursement guide
• What is VPS? Should I get one?
• Will VPS run if the device is off?

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Spiels 4

• Spiel – Answering the phone
• Outbound Call Spiel
• Guide to furious clients & What to do in an outage
• Guide to furious clients

Glossary 5

• Glossary
• What is Stop Loss and Take Profit?
• Margin call
• What is Balance, equity, margin, free margin and margin level mean?
• What is a dealing desk?

Emergency & Escalation Process 5

• Emergency Protocol - FM
• Escalation Decision Process
• Email Escalation Guide - Email Distro
• Escalation Process and Format
• IDR (ASIC Complaint) Master Guide

Rachel Yeo FFU Email Drips 3

• Lead 1 to 3 Email Drips
• Lead 2
• Approved Status

Applications - KYC Guide and FAQs 93

• KYC Email Templates
• KYC Application Verification Process Master Guide
• How to verify proof of identity (PoI)
• How to verify proof of address (PoA)
• Name Mismatch FAQ

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FM cTrader 46

• What’s the difference between cTrader and MT4/MT5?
• How do I install the indicator/EA on cTrader?
• How do I connect my VPS for cTrader?
• How do I install ctrader on android, iphone and webtrader?
• cTrader is not responding/disconnecting

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DupliTrade and MyFxBook 5

• Dups
• Linking of accounts to Duplitrade
• Duplitrade Autotrade
• Connecting Nth account to their first account that is linked to Duplitrade
• Can Clients use a single account to send signals in all of these services - Fusion+, MyFxbook and Duplitrade.

Lot Size/ Volumes 5

• What is the maximum lot size I can trade with you?
• What is the minimum trade size?
• The lots in the Fusion+ tab will refresh every cycle.
• Enquiry regarding trading larger lot sizes (more than 100 lots for high volume trade) and if commission is negotiable.
• Lot size equivalent to Emini Future

Commissions 8

• How much are your commissions?
• Why is the USD and AUD commission rate both $4.50?
• Your commission rates are different from other currencies?
• Why commission is charged 0.05 rather than 0.045 for 0.01 lot size?
• Update on commission-free trades off to AU retail clients

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ASIC/Retail Clients (FM AU) 8

• I am a "Retail" client under ASIC, what is the maximum leverage I can have?
• .r Symbols (FM-AU retail)
• Countries that are NOT allowed to migrate to ASIC
• What is RG227 QUIZ?
• Are the regulations of Fusion AU different from Fusion EN?

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Account Types 5

• Demo Account
• Why do you call your account “The ZERO”?
• I chose The Classic Account. Can I change to The Zero account later?
• How is your spread being calculated on a Classic account?
• What is the difference between the Classic and the Zero account?

Trading Strategy 1

• Trading Strategy

Fusion Pro 10

• Pro Account Quiz
• Upgrade to PRO – taking quiz
• Pro Client Upgrading
• Account being moved from Pro to Retail
• Experience Test Uploads (ASIC Pro apps)

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Fusion Products 6

• Forex
• Metals
• Index CFDs
• Commodities
• Crypto CFDs

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Trading View 16

• TradingView Account Query: The client cannot find Fusion Markets in TradingView
• Are commissions different on TradingView?
• Trading View FAQS
• Does TradingView have an automated trading solution?
• Swap rate on Trading View

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CBroker 2

• How to generate report from Cbroker
• Common cTrader Questions