Importance of 2FA Usage
Advise clients to enable 2FA as this will prevent client's accounts from being hacked. Furthermore, our 2FA can only be enabled with an authenticator app and therefore, unless the client's mobile was also stolen, 2FA will prevent client's trading account from being accessed and consequently allow the hacker to submit a withdrawal.
How to enable 2FA for the clients
Incorrect Code" 2FA Troubleshooting
Steps to fix "Incorrect Code" errors with Two-Factor Authentication
The most common cause for "Incorrect Code" errors is that the time on your device is not synced correctly. To make sure that you have the correct time in your Google Authenticator app, follow the instructions for your operating system below.
On Android:
Go to the Main Menu on the Google Authenticator app
Select Settings
Select Time correction for codes
Select Sync now
On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in.
On iOS (Apple iPhone):
Go to the Settings – this will be your phone’s system settings, not the Authenticator app settings.
Select General
Select Date & Time
Enable Set Automatically
If it’s already enabled, disable it, wait a few seconds and re-enable
How to disable MFA / 2FA for clients:
Ask for answers on Security question and selfie verification before doing any changes.
On fusion hub, Go to clients account
On Personal details tab refer to the right side which has all options below.
Select Disabled MF2
