Why do I get the message “invalid account”?

This is perhaps the most common login issue on the MT4 platform.  

 

Some possible solutions are: 

 

  • You may have entered an incorrect login or password. If you have forgotten your password, please check your original welcome email to Fusion Markets. Take care as passwords are case sensitive. If you are copying and pasting the password directly from your email, please ensure you have not left a space or gap at the end. Please also ensure you’re selecting the ‘live’ server.  

 

  • If you’re using a demo account, please follow the same instructions above around log in and  password. Please also be aware that demo accounts expire after 30 days unless you have contacted support for an unlimited length account (live account holders only).  

 


Troubleshooting steps that may help resolve the issue:

Verify Account Credentials: 
Ensure that the username and password entered by the client are correct and match the credentials for their FusionMarkets-Live account.

Network Connectivity: 
Check the client's network connection to ensure that there are no connectivity issues preventing the MT5 application from communicating with the FusionMarkets-Live server.

Firewall and Antivirus: 
Check if any firewall or antivirus software is blocking the MT5 application's access to the internet. Temporarily disable such software and attempt to log in again to see if it resolves the issue.

Proxy or VPN:
If the client is using a proxy server or VPN, try disabling it temporarily and attempt to log in again. Sometimes, these services can interfere with the connection to the broker's server.

MT5 Application Version:
 Ensure that the MT5 application is updated to the latest version. Older versions of the application might have compatibility issues or bugs that could cause login failures.

Clear Cache and Data:
 In the MT5 application settings, try clearing the cache and data to remove any corrupted files or configurations that might be causing the issue. Then, attempt to log in again.

Device Compatibility: 
Verify that the user's device meets the minimum requirements for running the MT5 application. Incompatibility or insufficient device resources could lead to login issues.

Alternative Connection Methods:
If possible, try logging in from a different device or network to see if the issue persists. This can help determine if the problem is specific to the client's current setup.