Withdrawals
It's not usually apparent to the average consumer, but there are actually two stages to collecting payment, and two ways to undo it. The combination th...
Mon, 8 Aug, 2022 at 9:33 PM
When clients requests a new bank wire withdrawal:- What to look out for: Account holder name, SWIFT, IBAN, currency etc ( I will reach out to cash team to...
Mon, 14 Aug, 2023 at 11:51 PM
When withdrawing funds from your live account, you will need to take extreme care so as not to withdraw too much that you trigger a margin call or automatic...
Tue, 9 Aug, 2022 at 7:18 PM
How to check withdrawal query Go to Payment Management to check the status of the withdrawal request. If the request is under ‘Pending T...
Fri, 16 Dec, 2022 at 5:00 PM
For internal info: For credit card withdrawals via checkout 2.0 GAML, we can no longer process any more refunds via that portal and we will consider any am...
Wed, 20 Dec, 2023 at 7:04 PM
When a client reached out asking why their withdrawal or transfer was declined and they did not receive any email from us, you can check first if they cur...
Tue, 28 May, 2024 at 4:41 PM
How can I withdraw funds? To withdraw your funds, log in to the fusion hub and go to the “Payment” tab located on the left-hand side, then choose the metho...
Tue, 28 May, 2024 at 4:43 PM
Account name did not match - Auto Reject Check client’s account - Check the submitted document for reference If minimal discrepancy ...
Tue, 21 May, 2024 at 10:03 PM
For rejected funded accounts - our finance team can manually process the withdrawal if the client funded via card/PayPal, etc. We only approve the rejected ...
Tue, 21 May, 2024 at 9:54 PM
They can fund via individual account but they can only withdraw via their joint account as per Mavis. (for bankwire)
Thu, 18 Aug, 2022 at 8:37 PM