Templates
For clients that reach out and tells us a trade was opened accidentally or was not opened by themselves Use Canned Responses below We understand y...
Fri, 12 Aug, 2022 at 5:23 PM
Can you tell me who you have given my mobile number out to? You have illegally shared my contact details with third party marketing companies. I w...
Wed, 17 Aug, 2022 at 9:48 PM
Please use canned response below when clients are comparing prices between brokers (Price Difference) Note: Comparison of charts should only be for...
Thu, 25 Jul, 2024 at 2:30 AM
Subject line : Educational Tools Hi XXX, We want to share with you some of our top five tools for traders. These are for various e...
Thu, 18 Aug, 2022 at 3:32 PM
Apologies if this is a rather confusing answer but the reason for this section is that there can be a discrepancy between how the product is perceived vs w...
Thu, 18 Aug, 2022 at 4:19 PM
Hi XXX, Thank you for reaching out to us. Unfortunately, we have just been informed by our payment processor, PayOp, that India has recently made some ch...
Wed, 24 Aug, 2022 at 10:51 PM
General Errors on Meta Trader / Fusion Hub and others: Send to ESCA team, CC:manilamanagement@fusionmarkets.com.au (Make sure to replicate the issu...
Fri, 19 Jul, 2024 at 2:24 PM
Hi XXX, Thanks for reaching out. I can certainly appreciate how frustrating it can be to burn a trading account, so let me provide you with some inform...
Thu, 20 Oct, 2022 at 2:32 AM
Hi XXX, Before we can authorise funds to be withdrawn via alternative methods, we require you to provide written confirmation that the card has indeed been...
Thu, 20 Jul, 2023 at 4:39 PM
Hi XXX, Thanks for reaching out to us. As this is just a general helpline we cannot investigate trade for you now, but if you fill out the following for...
Fri, 25 Nov, 2022 at 4:06 PM