Hi XXX,

Thanks for reaching out to us. As this is just a general helpline we cannot investigate trade for you now, but if you fill out the following form, someone from our team will get back to you within 24 hours.,
For us to investigate your trades in full, can you please provide us with the following information:

The trade ticket number/s that were involved:
What you expected to happen:
What happened:

We will send the following information to our operations team, who will be able to review the information and provide you with a response. 


We appreciate your kind understanding of this matter.