KYC Email Templates

When further ID or POA is required (only use if other templates not suitable)
Template Title: KYC – Further Info Required (only use if other templates are not suitable) Subject: Sorry, we couldn’t approve your Fusion account yet. Bo...
Mon, 1 May, 2023 at 5:47 PM
When ID is edited
Template Title: KYC – ID is edited Subject: Your ID appears to have been edited. Let’s try again! Body: Thank you for applying with Fusion Markets. We...
Mon, 1 May, 2023 at 5:50 PM
When POA is edited
Template Title: KYC – POA is edited Subject: Your ID Documents appear to have been edited. Can we try that again? Body: Thank you for applying to join...
Mon, 1 May, 2023 at 5:51 PM
When ID is blurry
Template Title: KYC – ID blurry Subject: Oh no, you’ve uploaded a blurry document. Can we try that again? Body: Thank you for applying to join Fusion ...
Mon, 1 May, 2023 at 5:53 PM
When POA is blurry
Template Title: KYC – POA blurry Subject: Oh no, you’ve uploaded a blurry document. Can we try that again? Body: Thank you for applying to join Fusion...
Mon, 1 May, 2023 at 5:55 PM
When ID is cropped
Template Title: KYC – ID cropped Subject: Part of your ID document is missing. Let’s try again! Body: Thank you for applying to join Fusion Markets. W...
Mon, 1 May, 2023 at 5:55 PM
When POA is cropped
Template Title: KYC – POA cropped Subject: Part of your ID document is missing. Can we try again? Body: Thank you for applying to join Fusion Markets....
Thu, 12 Sep, 2024 at 9:48 PM
When ID is expired
Template Title: KYC – ID expired Subject: Oh no, you uploaded an expired ID Document Body: Thank you for applying to join Fusion Markets. We have rece...
Mon, 1 May, 2023 at 5:57 PM
When POA is expired
Template Title: KYC – POA expired (not within 6 months) Subject: It looks like you uploaded an expired document. Let’s update it! Body: Thank you for ...
Mon, 1 May, 2023 at 5:58 PM
When name mismatch with ID
Template Title: KYC – ID name mismatch Subject: Wait a minute! Your ID has a different name Body: Thank you for applying to join Fusion Markets. We ha...
Mon, 1 May, 2023 at 6:00 PM