Template Title: KYC – POA is edited
Subject: Your ID Documents appear to have been edited. Can we try that again?
Body:
Thank you for applying to join Fusion Markets. We have received your application and can’t wait for you to start. However, we require some more info from you to finalise your account, more specifically:
· It looks like your Proof of Address document is edited – kindly upload a clear image or PDF without any editing or objects blocking key information
Why? Using edited images makes it difficult to determine if the document is genuine, as it can compromise the security of your account and identity. Fusion Markets take security very seriously, and we have strict policies to protect our customers’ information. We appreciate your cooperation in helping us achieve this goal.
Ready to continue your verification journey? Head over to: https://fusionmarkets.com/hub/en/profile/verification
Unsure about what to upload? Our FAQ and Help section has got you covered: https://fusionmarkets.com/au/About-us/ID-documentation
Once you’ve uploaded the new documents online or through this email, we’ll promptly review your application. Should you have further concerns, please don’t hesitate to reach out 24 hours a day. We’re just an email, live chat or phone call away.