Template Title: KYC – ID cropped
Subject: Part of your ID document is missing. Let’s try again!
Body:
Thank you for applying to join Fusion Markets. We have received your application and can’t wait for you to get started. However, we require some more info from you to finalise your account, here’s what went wrong:
· You uploaded a cropped ID document – kindly upload a clear image or PDF and ensure all four corners are included.
Why? We can’t accept cropped or partial parts of your ID document for client verification as it compromises document authenticity. We take security very seriously and we have strict policies in place to protect our customers’ information. We appreciate your cooperation in helping us achieve this goal.
Ready to continue your verification journey? Head over to: https://fusionmarkets.com/hub/en/profile/verification
Unsure about what to upload? Our FAQ and Help section has got you covered: https://fusionmarkets.com/au/About-us/ID-documentation
Once you’ve uploaded the new documents online or this email, we’ll promptly review your application. Should you have further concerns, please don't hesitate to reach out 24 hours a day. We're just an email, live chat or phone call away.