Applications - KYC Guide and FAQs
Card issued before 2014 In 2014, the period of validity of the identity card of an adult person was increased from 10 to 15 years. Your identity card is...
Mon, 20 May, 2024 at 10:17 PM
The Indonesian identity card, known in Indonesian as the Kartu Tanda Penduduk (lit. 'Residential Identity Card') or KTP, is an identity card issued ...
Tue, 21 May, 2024 at 9:39 PM
Error in Approving Account: Go to user management and search for the user - and see if their pending account was archived. Check the acc...
Tue, 21 May, 2024 at 9:40 PM
We can accept Family Card (Kartu Keluarga). This is a family identity card containing data on the name, composition, and relationships in the family as wel...
Tue, 21 May, 2024 at 9:50 PM
Sumsub user documents recheck: Politically Exposed Person (PEP) Send an email to the client with template below: &...
Tue, 21 May, 2024 at 9:51 PM
Once we receive an application notification email in the help inbox, the lease notes that the application will go directly to sumsub before it will be ref...
Thu, 12 Sep, 2024 at 10:18 PM
Hi XXX, Sadly, the latest images you have sent to us have also been flagged by our KYC system. Please know once these flags are in place, we are una...
Mon, 31 Oct, 2022 at 6:31 PM
- can be verified here https://e.gov.kw/sites/kgoenglish/Pages/eServices/PACI/CivilIDStatus.aspx Here's what will show if the ID is valid: ...
Tue, 28 May, 2024 at 9:54 PM
FYI – A new feature has been added to the admin hub that allows us to set ECP status for approved ECP clients. Please refer to the screenshots below. Af...
Fri, 31 May, 2024 at 2:30 PM
Apparently, there is a bug that can occur with the Sumsub selfie link which causes the verification process to get stuck, displaying the following screen: ...
Fri, 31 May, 2024 at 2:51 PM