Applications - KYC Guide and FAQs

Lease/Rental agreements
We can accept Lease/Rental agreements even if they aren't provided by government - given that they are mostly provided by real estate agents. As long ...
Fri, 19 Jul, 2024 at 6:19 PM
Malaysia Driver's License
Malaysia Driver's License - entirely stopped issuing hardcopy of the driving license since early of this year, this including both driving license and...
Mon, 29 Jul, 2024 at 5:51 PM
New Feature - All Tab in Admin Hub
A small new feature going to have better visibility for different our applications (new client, new account requests, PRO account requests). This feature wi...
Tue, 30 Jul, 2024 at 4:08 PM
KYC : POA and Bank Statement
Bank statements with no transaction records similar to the one below - please decline and ask for an alternative POA or 2nd ID.  Sample:   ~~~~~~...
Tue, 6 Aug, 2024 at 8:27 PM
KYC : JFIF format (hub documents)
For hub documents with JFIF format, please check if you can view them in the Sumsub portal. They should be visible there. Then please re-upload in the hu...
Tue, 30 Jul, 2024 at 6:33 PM
KYC: Nigeria NIMC/NIN Slip samples
Nigeria NIMC/NIN Slip samples that are acceptable (the first one "NIN Slip" can be printed in paper or in PDF)  ref: https://nimc.gov.ng/m...
Tue, 30 Jul, 2024 at 6:38 PM
KYC: India PDF Version of Elections Commissions Card (Voter's ID)
India PDF Version of Elections Commissions Card (Voter's ID) is valid.         Also one trick, look for the authority's email address ...
Tue, 30 Jul, 2024 at 6:36 PM
KYC UPDATE | Photocopied Documents
We can accept photocopy (black and white) of documents given that they are certified true copy with the stamp visible.  Example:  1 Passport certified c...
Wed, 31 Jul, 2024 at 9:08 PM
KYC Update : Chinese/Taiwan calendar (Gregorian) converter
Sharing you this link for the Chinese/Taiwan calendar (Gregorian) converter that could help us verify DOBs.   https://en.wikipedia.org/wiki/Republic_of_...
Thu, 1 Aug, 2024 at 2:12 PM
KYC Update: UAE Labor Card (Issued by the Ministry of Human Resources & Emiratisation)
A UAE Labour Card, also known as a work permit, is your ticket to legally work in the UAE. It is a document that proves you're allowed to work her...
Fri, 2 Aug, 2024 at 1:46 PM