MT4/MT5

Is it possible to receive a monthly statement only instead of daily statement?
No, it’s not. 
Wed, 10 Aug, 2022 at 10:04 PM
How do I change the timeframe on MT5?
Go to “Charts”, Select Timeframe  Please see this short video to guide you on how to change 
Sat, 10 Jul, 2021 at 12:38 AM
How To check the Minimum/Maximum Lot Size on the Platform
To check the minimum lots per symbol using the platform, select the product you wish to trade from the market watch. Click on "new order". An ...
Mon, 25 Dec, 2023 at 11:05 PM
Client wanting to terminate their MT4 account.
If you receive a request like this, please do not un-tick the 'enable' button in MT4 as per the below image:    Tick 'Read Only (without ...
Thu, 18 Aug, 2022 at 3:30 PM
MT4 Server - Archived Account Monthly
  Our MT4 server is now getting quite full - due to our larger client-base - and as a result, we will be completing MT4 Account Archiving at least once each...
Wed, 7 Sep, 2022 at 10:44 PM
MT4 Coaching (Navigation)
1.) How to Login  2.) Toolbars (make sure all are ticked)  3.) File, View, Insert, Tools, Charts, Windows, Help Tab (discuss functions a...
Tue, 29 Aug, 2023 at 3:25 PM
MT4 Account Archiving
Enabling 'Archiving' of older, unused accounts on our live MT4 server. This is a standard process that most MT4 brokers would have in place once t...
Mon, 19 Sep, 2022 at 10:57 PM
Enable feature in MT4:
Never untick 'enabled' in MT4. This causes accounts to drop off from our reporting which cases lots of problems. The only accounts that should not ...
Tue, 20 Sep, 2022 at 8:38 PM
MT4 / MT5 - Platform delay
You could provide better resolutions or ask questions like where the clients see the delay and is it slow or just a different time on the charts. Some othe...
Tue, 20 Sep, 2022 at 8:39 PM
MT4 and MT5 User guides for Desktop and Mobile
Hi Team, Please see the attached files for your reference for MT4 and MT5 user guides -desktop and mobile. Note: DO NOT send these to the clients as...
Fri, 23 Sep, 2022 at 8:54 PM