Enabling 'Archiving' of older, unused accounts on our live MT4 server. This is a standard process that most MT4 brokers would have in place once their server's reach a certain capacity.
Accounts will be archived if they meet the following criteria:
No activity for the last 90 days (trading or balance changes)
Less than $10 remaining in the account
Hosted on the live MT4 server
The accounts can be re-activated upon request, restoring any remaining small balance and the trading history.
The purpose of archiving is to temporarily remove those unused accounts from the server and thereby reduce the server load, improving the performance for the remaining accounts that are being used. If a client tries to log in to an archived account, or if you try to search for it in your MT4 manager software, you will not be able to locate the account - but the record of it should still exist for that client in the Hub.
How this looks in the Hub:
When an account is archived, it will appear with 'Archived' over the account when you view it in the Hub:
Viewed from the client's side, they will see it as shown below:
If they request the account be enabled again, they will receive this message and an email will be sent to the operations team to reactivate the account:
Once reactivated, the account will appear as normal on the MT4 server and in their Hub.