KYC Update: Selfie Verification Request for account details changes (July 11, 2024) | ||
Details to Change: | What to do? | Incorrect SQ? |
Phone Number | Call the client on the current registered phone number, ask the SQ during the call and confirm the new phone number. | IF SQ is incorrect = ask for DOB and/or latest transaction |
*** If the client has no access on the current phone number, then SQ and Selfie Verification is required*** | IF SQ is incorrect = at least the Selfie should match | |
Simple Name Change (July 18, 2024) | incorrect spellings, to match current IDs etc; please ask for SQ and proceed with the change | IF SQ is incorrect = ask for DOB and/or latest transaction |
Legal Name Change (July 18, 2024) | change of last name, modification of first name etc. that's different from the current ID name they have on the hub, please ask for the legal documentation such as new ID with the new name or a certification/affidavit of name change, and ask for the SQ plus selfie verification (Required). | IF SQ is incorrect = at least the Selfie should match |
DOB | Ask for a supporting valid POI and SQ. | IF SQ is incorrect = ask for DOB and/or latest transaction |
Residential Address | Ask for a supporting valid POA and SQ. | IF SQ is incorrect = ask for DOB and/or latest transaction |
Ref Code/CXD | SQ only is enough | IF SQ is incorrect = ask for DOB and/or latest transaction |
Email Address | Ask for SQ and Selfie Verification (REQUIRED) [since this is being used for logging in to the account] | IF SQ is incorrect = at least the Selfie should match |
Security Question | Selfie Verification (REQUIRED) |
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2 Factor Authentication | SQ and Selfie Verification (REQUIRED) [since this is one of the security features] | IF SQ is incorrect = at least the Selfie should match |
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***If client reached out using the registered Email Address or Phone Number on the hub profile, then SQ alone will be enough for the changes that are not risky with client's account log ins.*** ~~~ Disclaimer: For clients who need selfie verification links, it can be sent to the client's registered email address and/or through FC chat ( Confirmed by Compliance Manager - David JIang).
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