To withdraw your funds, log in to the fusion hub and go to the “Payment” tab located on the left-hand side, then choose the method you would like to use. Please see this short video for how to do so.
There are no restrictions on withdrawals. You can withdraw anytime you wish. Depending on the method that you used to fund your account, funds will be returned or ‘matched’ to this method first.
For example, if you funded $1000 via Visa, just like any purchase, we will need to refund the $1000 back to your card. If you funded with bank wire, we would need to send funds back to your bank account. Or if ever you funded via card and wants to withdraw to your bank, we will return the deposited amount first to your card and whatever excess will be transferred to your bank.
All withdrawals received by 11 am AEDT are processed on the same day. If we receive your request after 11 am AEDT, we will process it the next business day. You should receive your funds within 1-5 business days for credit and debit cards depending on the card provider and 2-5 business days for bank wires.
Fusion itself does not charge for bank fees, but your bank may use an intermediary bank where fees are between $15-$25. That's why we have a minimum withdrawal amount of $30 via bank wire (it's free for Australian residents). Credit and Debit Cards are free via the matched refund process. Skrill and Neteller withdrawals are also free. Please contact us for fees of other methods.