For context - The reason user sees “Not Found” page is that the user is not logged in the HUB within the opened browser’s session (i.e. same browser session). The current flow should be modified because for such cases the user should be navigated to “Sign In” page and after login the user should be navigated back to the URL opened from email and withdrawal should be confirmed. We have created a task for this and are going to work on this soon.


But while it’s implemented there is a suggested workaround for the affected user keeping in mind the user uses mobile phone:

  1. Open some browser and sign in using account credentials.
  2. Then without Logging out the app or closing the browser, open withdrawal confirmation email.
  3. Then instead of opening the link directly from email, just copy the “CONFIRM WITHDRAWAL” button link.
  4. Go into the browser’s session opened in point 1.
  5. Paste the copied withdrawal confirmation link into the same browser’s tab and navigate to.

Since browser’s and app’s sessions are the same, the withdrawal should be confirmed successfully.