If a client wants to file a formal complaint. Please refer them to the website and fill out the form or direct them at complaints@fusionmarkets.com
As per Chris
"All correspondence should be with the complaints inbox directly complaints@fusionmarkets.com as per our complaints procedure found here: https://fusionmarkets.com/sites/65c48ee5071d1a722c98309d/assets/66175289071d1a3d8d8d03f8/V3_Complaint_Handling_Policy_2024_VFSC.pdf
help/operations inboxes are not for furthering this dispute."
It can be seen on the website under regulations
https://fusionmarkets.com/About-us/Regulations