Since Ctrader was launched in August last year, there will be more tick data available on MT5 (which was launched long before). However, due to the size of the tick data files stored on MT5, only portions of the full historical tick data can be downloaded at a time.

We can let the client know they can freely access this tick data via MT5. Below we have some instructions.

Step 1: Right-click on the symbol in the Market Watch window and select "Symbols":



Step 2: Select the symbol and timeframe which can then be requested, and finally exported via "Export ticks".