Template Title: KYC – POA name mismatch
Subject: Wait a minute! Your Proof of Address has a different name
Body:
Thank you for applying to join Fusion Markets. We have received your application and can’t wait for you to get started. However, we require some more info from you to finalise your account, more specifically:
1. There’s a name mismatch with your Proof of Address document – kindly upload a new document that shows the same name as the one on your account application.
2. Or alternatively, upload a second government-issued ID for further verification (such as passport, national ID card, or driver’s license etc.)
Ready to continue your verification journey? Head over to: https://fusionmarkets.com/hub/en/profile/verification
Unsure about what to upload? Our FAQ and Help section has got you covered: https://fusionmarkets.com/au/About-us/ID-documentation
Once you’ve uploaded the new documents online or this email, we’ll promptly review your application. Should you have further concerns, please don't hesitate to reach out 24 hours a day. We're just an email, live chat or phone call away.