Hi XXX,
Thank you for your prompt response, in order to re-establish a connection, we need to receive the most up to date and correct password used for your trading account XXXX in a new email thread.
Of course, this is highly sensitive information and thus we ask that this be done in a very specific manner.
We ask that you send this in a new email thread, only the password for the account should be included in this email, with no other information along with it. With the Subject: Data
We then ask that you delete this email from your inbox, and we will do the same on our side. With this we hope to re-establish a connection to the trading server from our Fusion + platform and the connection between your account and the lead account should be successful.
If for any reason this does not work, we will reach out and inform you of the next steps.
We appreciate your assistance with this, of course if for any reason you don't feel comfortable with this, or you wish us to take a different approach and send you a new complex password, please let us know as we would be happy to do so.