Please use the template below for clients that are having issues/are hesitant of submitting other documents for application verification:
Hi XXX,
We understand your cautiousness in providing personal information. Please be assured that we have our own security and compliance procedures to ensure the safety of our client’s data.
When applying for live accounts, we are required to adequately identify the applicant’s identity before providing our service.
In this instance, we are unable to progress your application if we cannot properly identify you.